Terms of Service
Last updated: 5/17/2025
Definitions
Seneko LLC: Seneko d.o.o., a limited liability company established in Slovenia, with its registered office at Liminjanska cesta 25, 6320 Lucija, Slovenia, Registration number: 2296365000, VAT ID: SI40032132.
Customer: The party which Seneko LLC has entered into an agreement with.
Parties: Seneko LLC and Customer together.
Consumer: A customer who is an individual acting for purposes which are outside their trade, business, craft or profession.
Programs: Any paid training program or digital service that is offered by Seneko LLC via aiatsea.com.
1. Applicability
1.1 These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Seneko LLC.
1.2 Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
1.3 The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.
2. Prices
2.1 All prices used by Seneko LLC are in euros (€) and are inclusive of VAT, unless expressly stated otherwise or agreed otherwise.
2.2 Seneko LLC is entitled to adjust all prices for its products or services on its website or otherwise, at any time.
2.3 If a price for a service is agreed upon, this is considered a fixed price, unless otherwise stated.
2.4 Seneko LLC reserves the right to adjust prices periodically.
2.5 Seneko LLC will communicate price adjustments to the Customer prior to the moment the price increase becomes effective.
2.6 The Consumer has the right to terminate the contract with Seneko LLC if they do not agree with the price increase, in accordance with applicable law.
3. Payments and Payment Term
3.1 The Customer must fulfill their financial commitment to Seneko LLC based on the agreed-upon enrollment terms or payment plans.
3.2 Payment terms are considered essential. If the Customer has not paid the agreed amount at the latest on the last day of the payment term, they are legally in default without Seneko LLC needing to send a further reminder, unless mandatory law (especially consumer protection law) requires otherwise.
3.3 Seneko LLC reserves the right to make delivery of services conditional upon immediate payment or to require adequate security for the total amount of the services or products.
4. Consequences of Late Payment
4.1 If the Customer does not pay within the agreed term, Seneko LLC is entitled to charge statutory default interest as applicable under Slovenian law from the day the Customer is in default.
4.2 When the Customer is in default, they are also liable for any reasonable extrajudicial collection costs and may be obliged to pay any compensation to Seneko LLC, in accordance with applicable law.
4.3 If the Customer does not pay on time, Seneko LLC may suspend its obligations until the Customer has met their payment obligation.
4.4 In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the Customer, the claims of Seneko LLC on the Customer are immediately due and payable.
4.5 If the Customer refuses to cooperate with the performance of the agreement by Seneko LLC, they are still obliged to pay the agreed price to Seneko LLC.
5. Right of Recovery
5.1 For any physical products delivered, as soon as the Customer is in default, Seneko LLC is entitled to invoke the right of recovery with regard to the unpaid products delivered to the Customer.
5.2 Seneko LLC invokes the right of recovery by means of a written or electronic announcement.
5.3 The costs for the collection or return of the products are at the expense of the Customer.
5.4 For digital Programs, failure to pay may result in suspension or termination of access.
6. Right of Withdrawal for Consumers
6.1 If the Customer is a Consumer, they generally have a statutory right to withdraw from this agreement within 14 days from the day of the conclusion of the agreement, without giving any reason.
6.2 Exception for Digital Content: The right of withdrawal does not apply or is lost if the Program consists of digital content (e.g., online courses, downloadable materials) which is not supplied on a tangible medium, if:
a) the performance (e.g., access to the Program) has begun with the Consumer's prior express consent; AND
b) the Consumer has acknowledged that they thereby lose their right of withdrawal.
6.3 Seneko LLC will, where applicable, seek such explicit consent and acknowledgement from the Consumer before access to the Program is granted or performance begins.
6.4 To exercise the right of withdrawal (where applicable and not waived), the Consumer must inform Seneko LLC of their decision to withdraw from this agreement by an unequivocal statement to [email protected].
6.5 If the Consumer withdraws from this agreement (where applicable), Seneko LLC shall reimburse to the Consumer all payments received from the Consumer, without undue delay and in any event not later than 14 days from the day on which Seneko LLC is informed about the Consumer's decision to withdraw from this agreement.
7. Settlement
7.1 The Customer waives their right to set off any debt to Seneko LLC against any claim on Seneko LLC, unless the Customer is a Consumer and such set-off is permitted by mandatory law.
8. Guarantee and Nature of Services
8.1 When Parties have entered into an agreement with services included, these services only contain best-effort obligations for Seneko LLC, not obligations of results. Seneko LLC does not guarantee any specific outcome or success from participation in its Programs.
9. Performance of the Agreement
9.1 Seneko LLC executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
9.2 Seneko LLC has the right to have the agreed services (partially) performed by third parties.
9.3 The execution of the agreement takes place in mutual consultation and after written agreement and payment of the possibly agreed advance by the Customer.
10. Duration of the Service Agreement
10.1 The agreement between Seneko LLC and the Customer for access to a Program is typically entered into for a specified duration (e.g., duration of a course, subscription period), as indicated at the time of purchase or, if not specified, for a default period of 1 year, unless it results otherwise from the nature of the agreement or if the parties have expressly agreed otherwise in writing.
10.2 If the parties have agreed upon a term for the completion of certain activities, this is generally an estimated timeframe and not a strict deadline, unless specified explicitly otherwise in writing.
11. Intellectual Property
11.1 Seneko LLC retains all intellectual property rights (including copyright, patent rights, trademark rights, design rights, etc.) on all Programs, designs, drawings, writings, data carriers or other information, quotations, images, sketches, models, etc., unless parties have agreed otherwise in writing.
11.2 The Customer may not copy, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the intellectual property rights or material from the Programs without prior written permission from Seneko LLC, except as follows:
a) Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
b) You may store files that are automatically cached by your Web browser for display enhancement purposes.
c) You may print or download one copy of a reasonable number of pages of the Website or Program materials for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
11.3 The Customer must not show intellectual property to third parties and/or make them available or use them in any other way not expressly permitted.
12. Confidentiality
12.1 The Customer shall keep any information they receive (in whatever form) from Seneko LLC which is marked confidential or which by its nature should reasonably be understood to be confidential, strictly confidential.
12.2 The same applies to all other information concerning Seneko LLC of which the Customer knows or can reasonably suspect that it is secret or confidential, or of which it can expect that its disclosure may cause damage to Seneko LLC.
12.3 The Customer shall take all necessary measures to ensure that they keep the information referred to in paragraphs 12.1 and 12.2 secret.
12.4 The obligation of secrecy described in this article does not apply to information:
a) which was already public before the Customer heard this information or which later became public without being the result of a violation of the Customer's duty to confidentiality;
b) which is made public by the Customer due to a legal obligation.
12.5 The confidentiality obligation described in this article applies for the duration of the underlying agreement and for a period of 3 years after the end thereof.
13. Penalties
13.1 If the Customer violates the articles of these general terms and conditions concerning secrecy or intellectual property, then they forfeit on behalf of Seneko LLC an immediately due and payable penalty of up to € 5,000 (five thousand euros) for each violation and, in addition, an amount of 5% of the aforementioned amount for each day that this violation continues.
13.2 No actual damage, prior notice of default or legal proceedings are required in forfeiting the penalty referred to in paragraph 13.1, subject to mandatory applicable law.
13.3 The forfeiture of the penalty referred to in paragraph 13.1 shall not affect the other rights of Seneko LLC, including its right to claim compensation in addition to the penalty if actual damages exceed the penalty amount.
14. Indemnity
14.1 The Customer indemnifies Seneko LLC against all third-party claims that are related to the products and/or services supplied by Seneko LLC to the Customer, or the Customer's use thereof, to the extent such claims are not due to Seneko LLC's gross negligence or willful misconduct.
15. Complaints
15.1 The Customer must provide any notice of default or complaint to Seneko LLC in writing (e.g., by email to [email protected]).
15.2 It is the responsibility of the Customer that a notice of default or complaint actually reaches Seneko LLC (in time).
16. Liability of Seneko LLC
16.1 To the maximum extent permitted by applicable Slovenian law, Seneko LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
16.2 This limitation of liability shall not apply to damages caused by Seneko LLC's intentional misconduct or gross negligence, or in cases of death or personal injury where mandatory law does not permit such limitation.
16.3 Seneko LLC's total liability in any matter arising out of or related to these terms is limited to the amount paid by the Customer for the specific Program giving rise to the claim during the twelve (12) months preceding the event giving rise to liability, unless otherwise dictated by mandatory Slovenian law.
16.4 All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.
16.5 Seneko LLC makes no representations or warranties regarding the legal, financial, or business success aspects of applying information from the Programs. The Customer is solely responsible for ensuring compliance with all applicable laws and regulations, and Seneko LLC will not be liable for any violations committed by the Customer.
17. Newsletter Subscriptions
17.1 When you subscribe to our newsletter, we collect your email address and optionally your name.
17.2 We use this information solely for the purpose of sending you newsletters, updates, and related marketing communications about our services, products, and industry insights, based on your consent.
17.3 Your subscription data will be retained until you unsubscribe or request deletion.
17.4 We implement appropriate security measures to protect your data and do not sell your information. We may share your information with third-party service providers (e.g., email marketing platforms) solely for the purpose of providing the newsletter service, under strict data processing agreements.
17.5 You can unsubscribe at any time using the link provided in each newsletter or by contacting us directly at [email protected].
17.6 After unsubscribing, we may retain minimal records for analytical purposes and to honor your opt-out request, but you will no longer receive marketing communications.
18. Expiry Period / Statute of Limitations
18.1 Every right of the Customer to compensation from Seneko LLC shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly, subject to any mandatory statutory limitation periods under Slovenian law that cannot be contractually shortened.
19. Dissolution
19.1 The Customer has the right to dissolve the agreement if Seneko LLC imputably fails in the fulfillment of its material obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.
19.2 If the fulfillment of the obligations by Seneko LLC is not permanently or temporarily impossible, dissolution can only take place after Seneko LLC has been given a reasonable period to remedy the default and has failed to do so.
19.3 Seneko LLC has the right to dissolve the agreement with the Customer if the Customer does not fully or timely fulfill their obligations under the agreement, or if circumstances give Seneko LLC good grounds to fear that the Customer will not be able to fulfill their obligations properly.
19.4 Seneko LLC reserves the right to terminate the Customer's access to the Programs at any time, without notice, for any material violation of these Terms of Service or the Program's rules and guidelines, including but not limited to aggressive, disrespectful, or inappropriate behavior. Seneko LLC aims to ensure a safe and productive learning environment for all participants.
20. Force Majeure
20.1 A shortcoming of Seneko LLC in the fulfillment of any obligation to the Customer cannot be attributed to Seneko LLC in any situation independent of the will of Seneko LLC (force majeure), when the fulfillment of its obligations towards the Customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Seneko LLC.
20.2 The force majeure situation referred to in paragraph 20.1 is also applicable - but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, epidemics, pandemics, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
20.3 If a situation of force majeure arises as a result of which Seneko LLC cannot fulfill one or more obligations towards the Customer, these obligations will be suspended until Seneko LLC can comply with them.
20.4 From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
20.5 Seneko LLC does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.
21. Modification of the Agreement
21.1 If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.
22. Changes in the General Terms and Conditions
22.1 Seneko LLC is entitled to amend or supplement these general terms and conditions.
22.2 Changes of minor importance can be made at any time.
22.3 Seneko LLC will inform the Customer of major changes in content as much as possible in advance. Customers will be given reasonable notice of such changes.
22.4 Consumers are entitled to terminate the agreement in the event of a substantial change to the general terms and conditions that is to their detriment, provided such termination occurs within a reasonable timeframe after notification of the changes.
23. Transfer of Rights
23.1 The Customer cannot transfer their rights deriving from an agreement with Seneko LLC to third parties without the prior written consent of Seneko LLC. This restriction on transferability is intended to have effect between the parties.
24. Consequences of Nullity or Annullability
24.1 If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.
24.2 A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Seneko LLC had in mind when drafting the conditions on that issue, and which is valid.
25. Applicable Law and Competent Court
25.1 Slovenian law is exclusively applicable to all agreements between the Parties.
25.2 Any disputes arising out of or in connection with this agreement, which cannot be settled amicably, shall be subject to the exclusive jurisdiction of the competent courts in Ljubljana, Slovenia.
25.3 Notwithstanding the foregoing, if the Customer is a Consumer resident in the European Union, the Customer may also bring proceedings in the courts of the EU Member State in which they are domiciled, and may benefit from any mandatory provisions of the law of the country in which they are resident which are more favorable.
25.4 For Consumers, Seneko LLC also informs about the possibility of Online Dispute Resolution (ODR) platform provided by the European Commission, accessible via: http://ec.europa.eu/odr. Seneko LLC is not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.
26. Acknowledgement
26.1 By purchasing or accessing any of Seneko LLC's Programs, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.